What is Rent To Own about?

Rent To Own is an asset financing company that offers a wide range of productive assets from Solar submersible pumps, freezers, stoves, hammerhills etc. Rent To Own’s purpose is to unlock the potential of small scale enterprenuers by offering asset financing.

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What Products/assets does Rent To Own offer?

Rent To Own mainly deals in small scale business assets/Farming assets e.g Hammermills, Oilpress, Maize shellers, gensets, water pumps, stoves, fridges etc To get the full product list email info@rtoafrica.com.

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Where are the Rent To Own offices found?

Rent To Own is currently in four provinces of zambia these being Lusaka, Central, Eastern and Southern provinces. kindly call customer care on these toll free lines 260960914080 or 260978665544 for directions.

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Is delivery free?

Hire Purchase Orders:

•Yes, for everyone within 15km of Great North, Great East, or Livingstone Road.

•Beyond 15km, you have two options.

• You can organize your own transport, and RTO will still do free installation.

•You can hire RTO at a cost of K30. per km from the main road. So if you are located 20km from the road, the charge is (20-15) x 30 = K150. (payable before delivery).

Delivery on Cash Orders

•We give free installation (within 50km of the RTO office), but not free delivery.

•You can either organize your own transport, or you can pay K25 per km for delivery from the RTO office.

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Is there a guarantee on the equipment that breaks down?

i. In the first 30 days we take care of any problems you find, and either fix immediately or replace with a new item.

ii. During your contract, after the first 30 days, each product has a warranty period from the manufacturer (ask our staff!), and RTO will facilitate the repair process with them.

The steps we follow;

a. For items below K15,000

i.We will help to try and solve the issue with you over the phone (0978665544, 0960914080)

ii.If a repair is still needed, you can return the item to your nearest RTO office.We will try to repair the item at our office, but if that fails;

iii.We will send it to our main Lusaka office for repair at no cost to you.

v.Repair charges will depend on warranty period. If under warranty, then it is no charge. If there is a charge, you will receive a quote from the manufacturer on repair costs for you to cover.

vi.Once repaired we will deliver to your site and re-install at no charge

b.For items above K15,000

i.We will help to try and solve the issue with you over the phone right away. If a repair is still needed, we will organize a technician to visit your location within a few days to try and repair.

ii.If a larger repair is needed, we will organize transport to pick up the equipment at no charge.

iii.We will try to repair the item at our office, but if that fails: we will send it to our main Lusaka office at no cost to you.

vi.Repair charges will depend on warranty period. If under warranty, then it is no charge. If there is a charge, you will receive a quote from the manufacturer on repair costs for you to cover.

vii.Once repaired we will deliver to your site and re-install at no charge c.Note that not all breakdowns can be repaired under warranty. For example if an engine didn’t have enough oil in it, or if the water wasn’t clean for a pump etc. Ask our team for more details.

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Can a client get more than one item from Rent To Own?

Yes , depending on the outcome of an individual client’s application (Credit check) it is possible to get more than one product from Rent To Own from the start . 

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Can Rent To Own finance products that Rent To Own does not currently offer?

Rent To Own only finances products on its product list. Rent To Own can only offer financing to products outside the product list to clients that are buying a second product, Rent To Own also finances Davis and Shirtliff products in the range of 5000zmw and 100 000zmw.

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Does Rent To Own offer cash loans?

No, Rent To Own purely finances productive assets currently on the product list.

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How does someone qualify to get an asset from Rent To Own?

All Rent To Own items are available on cash and hire purchase basis;
On hire purchse basis, Rent To Own does a credit check on the client to assess risk .This credit check is in form of a site visit that is done at the premises where client intends to use the asset (shop,farm,etc) ,once approved the client is requested to make a down payment then delivery and installation is done by Rent To Own.

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Does Rent To Own need collateral from hire purchase clients?

No, Rent To Own does not need collateral to engage in a contract with a potential client. A credit check in form of site visit is done at clients premises.

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What happens if I am late on a payment?

•You are expected to make payments on time. RTO will assist by sending a reminder on SMS.

•If you pay on time, it helps your credit rating and RTO will increase the value of equipment you are able to purchase in the future. Your chance for gaining another product on credit will decrease with each day your payments are late.

•If you know you can’t pay on time, you can help earn more trust by informing your field officer in advance.

•If you are late more than 1 day, you will enter onto our delinquent client list.

•If you do not restructure and you’re over 15 days late, then your name is entered on a repossession list and RTO will schedule a date to get the item back from you.

•RTO does not want to repossess your equipment and we will avoid it if you display a willingness to pay, but we have to repossess in some circumstances.

•RTO will hold the item at the office for at least 15 days giving you a chance to claim it back.

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Can I apply for employment through info@rtoafrica.com?

No, Rent To Own posts vacancies on their facebook page when a vacancy arises. Rent To Own also posts vacancies on known job websites like Gozambia.com. These job vacancies always have a link that will direct the applicant to the appropriate site.

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